FAQ'S
When is waiting time charged?
Luxury Cab always gives our clients a complimentary 15 minute grace period for all pickups. International arrivals get a 30 minute grace period as we understand the delays and occasional frustrations of going through customs after a long flight. Waiting time is billed on a per minute basis following this allotted grace period.
If I have 4 adults do I need an SUV?
Luxury Cab always recommends an SUV for more than 3 people to fit comfortably. This larger vehicle offers an extra row so that our clients have the room needed. You could technically fit 3 adults in the back row of a sedan and 1 in the front but it will be extremely tight.
Can we book Luxury Cab anywhere in the world?
Yes, you can book from anywhere in the world however we provide service only in tri state area(New York , New Jersey and Connecticut).
Why is JFK Jetblue arrivals always a curbside pickup?
The parking lot for JFK Jetblue arrivals which arrives in Terminal 5 takes about 15 minutes to walk too. During periods of extreme heat in the Summer or extreme cold during the Winter months this walk to the car is not comfortable. For this reason we always advise our clients to retrieve their bags, and contact us when they are walking outside. The chauffeur will meet them curbside. This alleviates the long walk and occasional weather conditions.
Do I ever have to give the chauffer my Credit Card info?
Luxury Cab does all billing at our NYC based headquarters. Our chauffeurs are never privy to our client’s payment information, and should never be provided any of that information. All payments, invoicing and payment related information is only provided to our customer service and accounting team.
What types of payment do you accept?
Luxury Cab only accepts all major credit cards such as Visa, American Express, Mastercard, Diners, and Discover. Unfortunately, we do not accept Cash or Checks.
What is the correct procedure to cancel my trip without being charged a late cancel?
luxury chauffeur limo nyc inc requires 4 hour notice prior to a New York City transfer, and a minimum of 6 hours notice for other booking
Will I be picked up on time if my airport pickup is delayed or ahead of Schedule?
Luxury Cab uses our state of the art flight tracking software to track all inbound and outbound flights. Our software keeps dispatch updated minute by minute to any changes even if it’s something like a new gate arrival or terminal change.
Do you charge for Meet & Greet?
Luxury Cab does not charge for Meet & Greet, it is a complimentary service where available. In select cities such as Boston (BOS) and Chicago (ORD), pickup procedures vary, and while we may be able to meet at baggage, the city charges the luxury cab for entering the airport.
TESTIMONIALS
What Client Says About
Luxury chauffeur
limo nyc inc
Rita
The luxury cab services were everything I wanted and more. From the moment I stepped into the vehicle, I felt like royalty! It felt as if I had stepped into my own personal limousine. We arrived at our destination ahead of schedule, and I couldn’t have been happier with the service provided.
Carey
“I recently used the Ground Transportation Service New York for a business trip, and I couldn’t be more satisfied! The service was efficient, timely, and incredibly affordable. Not only that, but their drivers were knowledgeable about the area, so it felt like a fun day out! Highly recommend it!”
Stephanie
“I hired the limousine service NYC by Luxury Cab to take my family on a weekend getaway, and it was worth every penny! The driver was so accommodating and flexible with our plans, allowing us to make last-minute changes without any hassle. He made our trip stress-free and enjoyable.”
Sean
“Having used Luxury Black Car Service NYC for the past year, I’ve never been so impressed with a car service. From timely pickups to exceptional customer service and comfortable rides, it’s everything I could ask for! The drivers are knowledgeable about all areas of New York City.
